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Usability Survey

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This page belongs to the Human-Computer-Interaction - Team (category HCI)

To get input from the broad community on usability, we could construct a survey. If you wish to work on that, please feel free to construct questions here. Even if some constructs are posted twice in the one or other form, don't hesitate. We will clean up the survey in a last step before doing the pretesting.

Contents

Survey-Roadmap

The survey is now to be checked up from you all in a last round. I will post a message into the HCI-list and announce the following steps:

  • (1) Last request for comments / additions
  • (2) Survey will be closed and revised
  • (3) Prepare for translation
  • (4) Translation into some main languages
  • (5) Publish suvey
  • (6) Place news and links all over the web (Please insert your name / contact here if you want to get reminded to place a link from your site to the survey :))
  • (7) Close surveying and start evaluating
  • (8) Publish final report

Is there a final report? Would be great to link it here.

There is no timetable until now.

( ) = radio-buttons (you can only select one of them)
[ ] = check-buttons (multiple answers allowed)

Link to first draft

Click here to view the usability survey first draft

Translations

German: Sebastian
Dutch: Bas
French / Français : Patrick Gaumond
Danish: Henrik Andersen
Any more interested in translation?

Survey

Usage and Workflow

What do users use and how often? (this part is for getting into the survey easily)

What role fits best to you if you think of your work with TYPO3?

         [ ] I use TYPO3 as editor only
         [ ] I am admin of one or more TYPO3-sites
         [ ] I am both: admin and editor
         [ ] I am a developer of extensions and/or core
         [ ] None of the above, but: _____________________

Which version of TYPO3 are you using?

         ( ) 3.6 or less
         ( ) 3.8
         ( ) 4.0.x
         ( ) 4.x
         ( ) I am not sure

Which parts of TYPO3 are you using and how often?

( ) most of the time | ( ) some of the time | ( ) Not very often | ( ) Never | ( ) I don't know
         [ ] I put news into the system
         [ ] I have a glimpse at my task-center for getting a clue what to do
         [ ] I log in and call a shortcut for a common workflow
         [ ] I upload files
         [ ] I create new pages
         [ ] I edit content
         [ ] I write new content directly online
         [ ] I use copy & paste for putting in new content
         [ ] I edit files online (not content itself)
         [ ] I manage users / user groups for frontend and/or backend usage
         [ ] I view statistics (visitor, search, etc.)
         [ ] Else: ____________________________________

Task Performance

This part is asking the user how she or he usually solves a specific task.

How are you creating a new content element?

         [ ] Via page>Create new record
         [ ] Via List>Create new record
         [ ] Via right click on the page element (comment: Is it left clicking?)

How do you edit page headers?

         [ ] Via page > click on page icon (tree) > Edit page properties'
         [ ] Via page > Icon upper right (edit record)
         [ ] Other way

How are you uploading images (for content including)?

         [ ] Upload them Filelist > select folder > Button 'upload files before editing content'
         [ ] Upload them during editing content with "upload" button
         [ ] Using the folder icon ("browse for files") and upload the images there

Where do you select the content-type for a newly created content-element?

         [ ] In the content-type menu before the final content form
         [ ] Via dropdown (Type:) in the final content form

How do you mainly get your content into the Rich-Text-Editor / Textfield?

         [ ] I write content outside of TYPO3 (e.g. Word) and Copy&Paste it from there
         [ ] I write texts directly into TYPO3.
         [ ] I write news into TYPO3 directly, longer texts within an editor.

How do you mainly edit your content?

         [ ] via frontend-editing
         [ ] via backend > Web > Page
         [ ] via backend > Web > List

How do you create new pages?

         [ ] via Web > Page - select a page - then click symbol for adding new page
         [ ] via Web > List - select parent page - then click symbol for adding new page
         [ ] via Web > Functions
         [ ] via pagetree context menu (right click on icon in pagetree > new)

Module Performance

How well is the user doing certain processes with different common extensions?

Easy | ok | hard | impossible | I don’t know

For editors:

- Creating news is:
- Editing existing news is:
- Finding list entries (news, guestbook entries, etc) in listview is:
- Creating new pages is:
- Creating new content is
- Editing existing content is
- Using different languages is

For administrators:

- Installing TYPO3 is:
- Configuring new TYPO3 installation is:
- Using TypoScript is:
- Writing TypoScript is:
- User management is:
- Setting up extensions in general is
- Setting up realURL is
- Using Kickstarter is

Documentation

How do editors and admins get information and how do they cope with it?

Likert scale: ( ) strongly agree | ( ) agree | ( ) neither agree nor disagree | ( ) disagree | ( ) strongly disagree

What do you think about the following statements?

         o TypoScript (TS) is well documented.
         o Documentation for editors is easy to understand.
         o Documentation for installing and configuring extensions is well sorted.
         o Documentation for installing and configuring extensions is well helpful in most cases.
         o Documentation in extension's code is well done by the developers.
         o Generally speaking, I can easily find solutions for my questions and problems with TYPO3.

How would you suggest a novice editor to learn TYPO3?

         [ ] Read a TYPO3 book
         [ ] Read a web-tutorial
         [ ] Print out and read an editors guide as PDF
         [ ] Explore TYPO3 on him/herself
         [ ] Visit seminars to learn it
         [ ] Use forums (maillist, newsserver, irc)
         [ ] Look at official TYPO3-site
         [ ] I don't know
   * Can you link or name your favorite document according to your answer above?
   [_________________________________________________] (link)

And now, how would you suggest a novice administrator to learn TYPO3 ?

         [ ] Read a TYPO3 book
         [ ] Read a web-tutorial
         [ ] Print out and read an editors guide as PDF
         [ ] Explore TYPO3 on him/herself
         [ ] Visit seminars to learn it
         [ ] Use forums (maillist, newsserver, irc)
         [ ] Look at official TYPO3-site
         [ ] I don't know
   * Can you link or name your favorite document according to your answer above?
   [_________________________________________________] (link)

Personal Usage

Here we get a clue how the person works with TYPO3.

How often are you logging in into a TYPO3-System in general?

         o ( ) hourly or more often
         o ( ) once a day
         o ( ) 2-3 times a week
         o ( ) once a week
         o ( ) once a month

How many different TYPO3-Systems (different websites) do you use?

         o ( ) 1
         o ( ) 2
         o ( ) 2-5
         o ( ) 6-10
         o ( ) more!

How experienced are you with the following?

(Likert-scale from "professional | experienced | I know it a bit | heard of it | don't know")
         ( ) Microsoft Word (or similar)
         ( ) HTML
         ( ) CSS
         ( ) PHP
         ( ) mySQL
         ( ) JavaScript
         ( ) TypoScript
         ( ) creating webdesigns
         ( ) Setting up other CMS (except TYPO3)
         ( ) customer support for TYPO3
         ( ) usability testing
           

Which type of site-management are you using mainly with TYPO3?

         ( ) Classic Sitemanagement (modern)
         ( ) TemplaVoila (futuristic)

For how long have you been using TYPO3?

         ( ) < 1 month
         ( ) < 1 year
         ( ) about 2 years
         ( ) about 3 years
         ( ) more than 4 years

Which role do you mainly have when you are using TYPO3?

         [ ] Editor
         [ ] Administrator
         [ ] Extension-Developer
         [ ] Core-Developer
         [ ] Else: _______________________________

How experienced are you with TYPO3?

         ( ) novice user
         ( ) intermediate user
         ( ) expert user
         ( ) guru

In which context are you using TYPO3?

         [ ] private, non-commercial site
         [ ] commercial (“I publish content for company”)
         [ ] commercial ("I or we sell TYPO3 services")
         [ ] organisatorial (university, NGO, etc.)

Personal Information

For the statistical data and clustering user groups

How old are you?

         Age: _____

Your gender?

         ( ) Female
         ( ) Male

What is the first thing you would improve with TYPO3?

     [                                      ]
     [______________________________________] (textfield)

Where are you from?

[Drop-Down list of countries]

Are you...

         [ ] publishing a weblog?
         [ ] reading TYPO3 forums regularly?
         [ ] writing TYPO3 extensions?
         [ ] attend to customers related to TYPO3?

Would you take part in "remote-usability-testing"

(that means: you are given a certain task with TYPO3 and a video is recorded for analysis and improving usability afterwards)

         ( ) yes: feel free to contact me via email: ___________________
         ( ) no: thank you
         ( ) there is no need for improving TYPO3's usability

Please select one or more statements below that most fittingly describe your attitude to TYPO3

         [ ] I use it and I already help to make even more of TYPO3 (write code, documentation,...)
         [ ] TYPO3 is great! I use it but don't want to contribute in development.
         [ ] I would like to contribute, but I don't know how.
         [ ] I would like to contribute, but I have too less time.
         [ ] There are enough people who develop TYPO3, my help is not needed.
         [ ] There is enough good documentation out there for TYPO3.
         [ ] I would share my TYPO3-experience with others if it wouldn't cost so much time.
         [ ] I am persuing the development of TYPO3.


Thank you very much for your participation!